Introducing: H. Stephen (Steve) Burdette

Business Operations Specialist managing Customer Care, Information Technology, & Sales/Marketing to outstanding performance, efficiency,  and results.


EXECUTIVE SUMMARY

Extensive Customer Care Operations, IT, Sales and Marketing, and Business Management experience with progressively higher levels of responsibility in public and private companies.

Expert in sales and sales management with special focus on building and maintaining customer relationships.

In depth operational proficiency in Business Operations including Customer Service Contact Centers and Information Technology with special emphasis on utilizing the resources of combined departments to improve the customer experience in less than ideal business and economic environments.

Proven ability to consistently balance sales, operational, technological, and financial requirements to attain optimal results for the customer and the company.  Expert in business analysis and process design.

Key areas of Expertise

• Sales and Sales Management

• Customer Relationship Management

• Customer Care

• Productivity Improvement

• Business & Product Development

• Strategic Analysis & Planning

• Project Management

• Customer Contact Centers

• Turn Around Environments

• Start-Up Environments

• Bankruptcy (chapter 11) Work Out

• Operational Process Design

 

Key Strengths

• Problem Analysis-Resolution

• Strategic Thinking–Bias to Action

• Leadership

• Negotiation

• Situational & Crisis Management

• Communication


 

 

E-Mail: Steve Burdette

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